Terms and conditions
Standard shipping terms and conditions apply to all parcels and shipments made through the Parcelhero platform.
The Subscription plans terms and conditions only apply to business customers who have an active subscription to the Parcelhero Pro or Parcelhero Pro Scale subscription services.
ANYONE SENDING A SHIPMENT
Standard shipping
The terms that apply when you book a delivery with us, whether you're a consumer or a business.
Booking, collection and delivery
Prohibited items and packaging
Protection, claims and liability
Customs, duties and charges
PRO AND PRO SCALE SUBSCRIBERS
Subscription plans
The terms that apply to our paid platform plans, covering the software, your subscription and how billing works.
Plan tiers and what's included
Billing, renewal and cancellation
Carrier discounts and rates
Account users and platform access