Delivery insights and industry reports
Parcelhero's industry reports have been shaping the conversation on e-commerce, logistics and the changing face of retail for over a decade. Written by our Head of Consumer Research, David Jinks M.I.L.T., each eBook brings together in-depth data, expert analysis and forward-thinking commentary, the kind of insight that retailers, logistics professionals and industry analysts actually rely on. Download any of our reports below, completely free.

Putting the AI into Supply ChAIns
From AI-piloted ships to self-healing warehouses, this report shows how AI became the backbone of global supply chains in just three months, and what it means for businesses racing to keep up.

2030: The High Street Fights Back?
Ten years on from the original report, David Jinks revisits the predictions and asks whether our high streets are staging a comeback or still in terminal decline.

Retailers Reach the Point of No Returns
Returns are a ticking time bomb for small online businesses. This report reveals the growing gap between what shoppers expect and what retailers can actually afford.

Consumer Return Rights
A clear, practical guide to your rights when returning goods bought online including the rules retailers must follow and the tips that could save you time and money.

Facing the Music: The Hidden Cost of Festivals
From Glastonbury's razor-thin margins to the 57 trucks needed to move a stage, this report uncovers the extraordinary logistics behind running a UK music festival.

Amazon's Prime Ambition
An in-depth look at how Amazon's logistics revolution could save it $3bn a year and what that means for traditional carriers. Essential reading for anyone in the delivery industry.

2030: The Death of the High Street
Parcelhero’s influential 2016 report on the impending collapse of many High Street stores in the face of rising competition from e-commerce was even discussed in Parliament.