Parcelhero

Our origin story

A headshot of Roger, our founder

Back in the 1990s, Parcelhero’s founder, Roger Sumner-Rivers, took a temporary job as a bike courier, navigating London’s busy streets. Soon Roger was asked if he could help with sales. He quickly found he had a talent for saving customers money on their parcels. In 2009, as the internet took off, Roger used this experience to launch the aptly named Parcelhero. We’ve been fighting to get customers the best deals ever since. Parcelhero, and our sister company Parcelcompare, have featured in the FT1000 list of Europe’s fastest-growing companies four times between 2019 and 2024. Things have gone well since Roger first got on his bike!

A headshot of Roger, our founder

Delivering on our promises

A happy customer success executive
  • Committed to quality - We work only with the world’s best carriers, because we know quality, reliability and flexibility are crucial to our customers.

  • Keeping our customers informed - Our customer service team is highly trained to intervene when needed: for example, if there’s an issue at Customs. We also provide real-time tracking on every shipment and automatically email you if a problem occurs. 

  • Keeping it simple - We make booking easy and share all our top packing and documentation tips in our comprehensive, easy-to-follow support pages.

A happy customer success executive

Recognition we earned

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As one of the industry’s most respected voices, we are often featured in international courier market reports as a business to watch. We are also regularly asked to comment on varied industry related subjects such as peak trading, technology, consumer behaviour and the impact of Brexit.

1215 mentions and +700 publications

A few brand logos inside a canvas