Why have you added a surcharge to my shipment?

When you get a quote, most surcharges are included in the quoted price. We only pass on the cost of the underlying carrier surcharge. Different carriers have different surcharges: Prices & surcharges.

What charges are applied during the booking process?

Remote area surcharges may be applied if you do not add postcodes on the initial quote screen. This fee is applied when the place you are shipping to is in a remote location, meaning the courier has to travel further, using more time and fuel.

Residential charges are applied once we know your addresses. This is a small surcharge applied by some couriers for collecting from or delivering to a residential address. Couriers add this charge because residential collections and deliveries are more likely to fail than business ones. Currently the only one of our couriers that applies this charge is UPS.