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Sending parcels with DHL

DHL offers an exceptional customer experience, with same day collection and reliable delivery. Whether you want to compare DHL prices, send a parcel, track a DHL shipment, or find DHL contact information for the country you’re shipping to, you can do it all with Parcelhero.

At a glance

Printerless services

N/A

Tracking

✅

Collection & deliveries

8-6 pm working days

Max weight

1000 kg

Max pallet size

300cm

Parcelhero delivers more

£50 free parcel protection (not cover)

Collection or drop-off at a local shop

Track your parcel from door-to-door

Send bulky or heavy items weighing up to 1,000kg

Service rating

4.6 out of 5 based on 18624 user ratings

Mrs Ann Newman-Young

A good value parcel

Very good found a very good price to return an item to India and was kept informed along the way and when it was delivered from the parcel company.

Alexandra Gillies

Always easy

I have used parcel hero twice to organise shipping of items from the UK to Australia - their website is easy to use and always delivers value for money. UPS have been having both time I used them

Wayne Johns

Couldn't have gone smoother.

Service was impeccable. Driver turned up to collect at correct time, despite potentially being a difficult place to find within the hospital. Driver was very smart and polite. Tracking was updated regularly and delivery on date as expected.

Julie Hobby

Great postal site

Very easy to use and managed to ship from the Uk to Australia efficiently and at a good cost. All round an excellent service.

colum lovett

Great experience

Very simple and good value. Crate arrived in good order. Would definitely use again thanks

R Haynes

Parcelhero

Excellent service from Parcelhero, I would say Parcelhero have been the best to deal with first time around.

Jon Norman

Quick and reliable service

Both parcels arrived on schedule

Barry Taylor

Great value service

Easy service to use, good value and parcel delivered within time frame stated.

Alex Borg

Excellent service

Excellent service - recommended

Rhys Edward Wiliams

Best so far

Easily find the best value carrier Cost to NZ I chose was half the other costs However completing the process wasnt always logical

Compare DHL courier services

DHL 2-3 day USA express delivery

With 2-day delivery across most of the East Coast, including New York and New Jersey, and 3-day delivery across most of the USA, DHL's express delivery offers fast delivery and excellent value.

DHL document delivery

Sending documents with DHL is cheaper than sending packages, because the goods are not subject to customs clearance and import duty. This means faster delivery and lower prices, with envelope prices to the Far East starting at £14.27 and Africa from £13.25.

DHL large parcel delivery

Our DHL freight service can accept pallets up to 300kg to the EU and 1,000 kg for worldwide destinations. Collections need to be booked 1 day in advance, so a suitable vehicle is dispatched.

Learn more about sending large and heavy items

Labels and paperwork

Most DHL services require you to print the shipping labels, however we do also offer 'No printer' services. For most destinations, DHL submits the customs invoices electronically, so you don’t need to print them.

Packaging

Packaging your items safely for transportation is important when sending internationally. If you are sending luggage you also need to remove or protect the wheels.

Collection and delivery

We offer both DHL collection and drop off options. If the receiver is not home DHL will normally deliver to a safe place, such as a porch or neighbour. Collections and deliveries are made on working days between 9am and 6pm.

Learn more about collection and delivery

Tracking your parcel

Track your DHL parcel door to door, simply visit our tracking page to get started.

DHL customs clearance

If the recipient is required to pay import duty, DHL charge a 'disbursement fee' for paying those charges to customs and processing payment from the receiver. The fee varies from country to country, in the UK the fee is currently £11 or 2.5% (whichever is greater) of the total duty and VAT payable.

Learn more about customs

DHL prices and surcharges

We're often asked whether our cheap prices are too good to be true. Well, the good news is all our prices include all applicable surcharges. DHL apply surcharges for items over 70kg in weight and 120 cm in length, so if your item is close to that, be very careful to enter accurate information to avoid additional charges being applied by DHL when they audit your shipment.

View the full DHL surcharge list

Prohibited items

Unlike some carriers, DHL can ship personal effects, including clothing, shoes, electronics and even passports. However, there are lots of items that DHL cannot ship, and some of them may not be so obvious, including food to the EU, power banks, and cash. Always check the prohibited list prior to shipping, to avoid the risk of your package being returned. It's also worth noting that some countries prohibit particular items from being shipped, so if you’re sending something obscure or rare, it's worth checking with the local customs authority prior to shipping.

View our full prohibited items list