Parcelhero

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ParcelVision

Elevate your post-purchase experience with our modular intelligence platform. ParcelVision transforms delivery anxiety into brand loyalty through proactive tracking, AI-powered resolution and branded touchpoints.

How it’s priced

Calendar icon with seven purple squares representing days of the week, enclosed in a black square outline for the month.

Monthly platform fee
Tier-based access to advanced tracking, automation and support tooling.

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Per-shipment usage
Only pay for shipments over your allowance.

Select your estimated monthly volume of shipments

ParcelVision Essentials

£9/mo

Businesses that want clearer delivery visibility and early issue detection without changing their support workflows

Contact an expert

Essentials includes:

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Incl. tracked shipments:

100/mo

A blue circle with a dark pound symbol (£) in the center, representing currency.

Overage (per shipment): £0.08

A blue circle with a dark purple map location pin icon in the center.

Tracking page: Hosted tracking (Parcelhero branded)

Icon of a digital scan button with a dark blue outline of a square and horizontal line on a light blue circle background.

Shipment issue notifications (smart scans): Pro-active smart scan email alerts

Icon of a bell outlined in dark blue against a light blue circular background.

Notification control & triggers: Fixed notification logic

ParcelVision Automate

£39/mo

Growing ecommerce brands looking to reduce WISMO tickets and automate delivery support at scale

Contact an expert

Everything in Essentials, plus:

Icon of a truck with a dark outline on a light blue circular background.

Incl. tracked shipments:

100/mo

A blue circle with a dark pound symbol (£) in the center, representing currency.

Overage (per shipment): £0.10

A blue circle with a dark purple map location pin icon in the center.

Tracking page: Branded, multi-lingual tracking (merchant branded)

Icon of a digital scan button with a dark blue outline of a square and horizontal line on a light blue circle background.

Shipment issue notifications (smart scans): Pro-active smart scan email & SMS alerts

Icon of a bell outlined in dark blue against a light blue circular background.

Notification control & triggers: Configurable notification types

A blue check mark icon on a light blue circular background, symbolizing confirmation or verification.

Self‑service resolution

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AI-powered chatbot

Icon of a ticket with a gear in the center, symbolizing settings or configuration, on a light blue circular background.

Ticket creation & escalation: Parcelhero support tickets

ParcelVision Manage

£63/mo

High-volume operations where delivery experience directly impacts revenue, retention, and brand trust

Contact an expert

Everything in Automate, plus:

Icon of a truck with a dark outline on a light blue circular background.

Incl. tracked shipments:

100/mo

A blue circle with a dark pound symbol (£) in the center, representing currency.

Overage (per shipment): £0.30

A blue circle with a dark purple map location pin icon in the center.

Tracking page: Self-hosted, multi-lingual tracking (merchant domain)

Icon of a bell outlined in dark blue against a light blue circular background.

Notification control & triggers: Advanced notification rules & email triggers

Icon of a processor chip with dark outlines on a turquoise round background, representing computing technology.

AI-powered chatbot + live Parcelhero agents (24/7)

Icon of a ticket with a gear in the center, symbolizing settings or configuration, on a light blue circular background.

Ticket creation & escalation: Custom workflows

*Please note, VAT is excluded from individual annual and monthly pricing and will be charged at checkout.

Enhanced delivery intelligence with ParcelVision

ParcelVision goes beyond basic tracking. It reduces:

  • Customer support tickets through AI-powered status clarity

  • Manual exception handling with proactive alerts

  • Delivery uncertainty that erodes trust and loyalty

Talk to us about ParcelVision

Built-in automation and a situation-aware chatbot resolve common delivery questions before they reach your team.
For growing ecommerce brands, preventing delivery friction protects revenue, reduces support cost, and preserves customer confidence.

What ParcelVision Unlocks

Get started the right way

Parcelhero supports businesses across ecommerce, retail, and marketplace selling, from side hustles to scaling brands.
Whether you ship 50 parcels a month or thousands, Parcelhero gives you the control and structure to scale without operational friction.

For business

Access discounted rates, automate fulfillment, and create branded tracking experiences. Perfect for e-commerce stores and high-volume senders.

Contact an expert

For individuals

Sending a gift or a one-off parcel? We make it simple. Get an instant quote with transparent pricing and book your delivery in seconds, all without needing to create an account.

Send a parcel