The receiver missed the delivery, how can I rearrange delivery?

If you are not present to take delivery, most of our partner carriers will leave a card and attempt redelivery. You can use the information on this card to book a delivery date that is convenient to you, or you may now need to collect your parcel from a pick-up shop or depot.

After the final delivery attempt, you will only have 3-5 days to rebook delivery.

The number of attempts made depends on the courier you have chosen.

Delivery attempts by courier

• DHL - 2

• FedEx - 3

• UPS - 3

• DPD - 2

• EVRi - 3

The courier should always leave a ‘calling card’ after each delivery attempt, but on occasion couriers to neglect to do this.

If you miss delivery, some couriers may not re-attempt and instead deliver your parcel to a local pick up point if possible. 

First check when your package is due before rearranging.