Rebooking collection for a returned shipment

If your shipment has been returned by the carrier, it was deemed undeliverable. In most cases, the carrier will not collect it again using the same label or tracking number.

To resend the shipment, please cancel the existing shipment, and rebook again. Please do ensure that you check the reason it was returned and resolve that issue before re-sending it. If you're unsure why it’s been returned please contact us or the courier.

Note: Some carriers may charge for returned items. It’s your responsibility to ensure your parcel is suitable to send.