Raising a damage claim

To make a claim for a damaged item, you must contact us within 14 days from the date of delivery to start the claims process. 

Download the claim form here complete and submit to pkginfo@parcelhero.com

Note: Please ignore both the YOUR REF and Booking No boxes on the form; they are for office admin.

If you provide us with all the correct supporting documents, we aim to contact you with the results of your claim within 14 days.