If we are unable to locate your parcel we’ll progress to claim

We will not be able to accept a sales invoice. Once you have established that your parcel is lost, we will issue you with a claim form. You will need to return the claims form, with the following evidence:

• An invoice to demonstrate the repair of the item, if it can be repaired

• An original purchase invoice to demonstrate what was paid in the first instance

• An invoice for the replacement of the item

We will not be able to accept a sales invoice.

It will take a further 14 calendar days to process your claim.