I did not authorise a Debit Order

We sometimes need to debit your card following a carrier audit. We prompt you during the booking process, when you agree to our terms & conditions, we explain that if the weight or dimensions you provide are inaccurate, the carrier may apply additional charges. In those cases, we are required to pass these charges on.

If you believe the charge is incorrect, you can dispute it. We will then submit an appeal to the carrier on your behalf.