Can I have an update on my missing parcel?

A lost parcel investigation takes 14 calendar days to complete. Unfortunately, due to carrier restrictions, we cannot update you on the progress of the investigation during this period.

We appreciate it’s frustrating to have to wait, but it takes the carrier time to properly investigate lost items and most of the time the goods are located eventually, so please be patient whilst the investigation takes place.

If it has been longer than 14 calendar days since you heard from us then please contact us.