Can I claim for late delivery?

We only offer a money back-guarantee as follows:

1. If you purchased a premium timed AM delivery services.

2. If you upgraded by purchasing our optional money back guarantee.

If you did not purchase a timed delivery or upgrade to our money back guarantee, then unfortunately you are not entitled to a refund for late delivery. We understand this is frustrating however we do not guarantee delivery, and we are not liable for consequential loss.

Additionally, our money back guarantee does not cover circumstances where the courier delivered late due to circumstances beyond their control, such as bad whether or a traffic accident.

If you did send a qualifying shipment, and delivery was delayed due to a courier error, then please contact us to request a refund.